Responsible Gaming at hey bajj
When gaming goes beyond the limits of entertainment, it is important to stop in time. hey bajj believes every player has a responsibility to themselves and their family. On this page you can learn about safe gaming strategies, self-limit tools and ways to get support.
What is responsible gaming and why does it matter
Online betting and casino games are primarily a form of entertainment. Played with the right mindset and clear boundaries, they can be a healthy pastime. But when gaming is no longer under control — when you feel the urge to chase losses, or gambling feels more important than family and work — that is a sign a problem is developing.
At hey bajj we always want every member to play with a healthy mindset. Our Terms and Conditions clearly state that no one under 18 may register, and that participants in betting activities must be at least 21 years old. This age limit is not just a rule — it is a commitment to protecting younger people.
Responsible gaming means setting your own budget, managing your time, being honest with your family and asking for help when needed. This page exists to make sure entertainment never becomes a burden.
- Do not bet to try to recover money you have lost
- Never play with borrowed money
- Do not treat gambling as a solution to financial problems
- Take a break from gaming when you are under stress or feeling low
- Hiding your play from family is a warning sign
Tools to keep yourself in control
Using hey bajj's self-control features, you can set your own gaming limits. If you need help, contact us via 24/7 live chat or email.
Deposit Limit
Set a fixed deposit limit on a daily, weekly or monthly basis. Once the limit is reached, your account will automatically stop accepting further deposits.
Session Time Limit
Set a time limit for how long you play in one sitting. When the time is up, a warning will appear on screen and the session will end.
Self-Exclusion
If you feel you need a complete break from gaming for a period, you can request to have your account closed from 7 days up to permanently.
Bet Limit
Set a maximum amount you are willing to stake on each bet. This protects you from large losses.
Loss Limit
Set a limit for yourself beyond which you will stop playing once a certain amount has been lost, and stick to it.
Cooling-Off Period
Activate a cooling-off period of 24 hours to 30 days to step away from gaming when you are stressed or acting on impulse — login will be disabled during this time.
To activate these tools, go to your Account Settings or let us know via 24/7 live chat. Once self-exclusion is activated, it cannot be cancelled before the period ends.
Warning signs of a problem
If you notice even one of the signs below in yourself, it is time to be careful. Assess yourself honestly.
Trying to recover lost money
You feel the urge to place more bets to make up for what you have lost.
Hiding from family
You lie to family or friends about how much you play or how much you have lost.
Borrowing money to bet
You are borrowing from friends, family or a bank in order to place bets.
Losing track of time
When you sit down to play, you do not notice hours passing.
Mood changes
When you cannot play, you feel restless, angry or depressed.
Impact on work and relationships
Because of gaming, you cannot focus at work and your relationships with family are suffering.
Core principles of safe gaming
Set your budget first, then play
Before you start playing, decide how much you are willing to spend today. Treat that amount as the cost of entertainment — with no expectation of getting it back.
Have a plan for winning too
Decide in advance when you will stop, even if you are winning. The smart move is to withdraw winnings rather than betting them again.
Do not play while drinking or under stress
When you are in a bad mood, tired or under stress, your ability to make good decisions is reduced. Betting in that state greatly increases the risk of loss.
Take breaks, keep a clear head
Rather than playing for long stretches at a time, take a break every hour. Stepping away from the screen helps clear your mind and makes it easier to make better decisions.
Keep your account away from minors
Do not share your hey bajj account login details with anyone — especially younger members of your household. Under no circumstances may anyone under 21 be allowed to play.
hey bajj does not just provide games — we want to make sure every member is playing safely and responsibly. Our support team is available in Bengali and English, 24 hours a day, 7 days a week, via live chat and email.
You can learn more about hey bajj's values and principles on our About Us page.
Where to get help
The first step to resolving a problem is asking for help. Rather than facing it alone, talk to family, a friend or a professional.
hey bajj Support
Self-exclusion, account locks or any other control tool can be activated through our 24/7 live chat or email. You can communicate in both Bengali and English.
Family and trusted people
Tell a close family member or trusted friend about the problem. Having someone beside you makes it much easier to bring the situation under control.
Professional advice
Seek out a mental health professional or counsellor. Access to mental health services in Bangladesh is now much easier than before — services are available at both government hospitals and private clinics.
Contact us by email
For any request or question related to responsible gaming, email us directly at: [email protected] — we respond in both Bengali and English.
hey bajj's commitment
hey bajj is more than an online gaming platform — we are a community. The safety of every member is our highest priority. That is why we invest in age verification, self-control tools and round-the-clock support.
Under our Privacy Policy, your self-exclusion or limit-setting information is kept completely confidential. Asking for help is not a weakness — it takes courage.
Questions about responsible gaming
See the frequently asked questions below. For more detailed questions, visit our full FAQ page.