FAQ
All your questions about hey bajj answered in one place
The most common questions from players using hey bajj — about support, deposits and withdrawals, BPL and international cricket betting, account login and responsible gambling — are answered clearly and in detail on this page. Browse by section below, or contact support directly.
Contents — Jump to a section
Support questions
hey bajj's support team serves players in Bengali and English. Bangladeshi players can describe their issue in Bengali and receive a reply in Bengali. English is equally supported. Whichever language you start the chat in, the agent will respond in that language.
hey bajj currently has two support channels. First, live chat — log in to the site and click the chat widget on any page for an immediate connection. Second, email support — for complex matters or issues that require documents, you can write in with full details. Both channels are active 24 hours a day, 7 days a week.
Having a few details ready before contacting hey bajj support helps resolve your issue faster: your registered username, when the problem occurred (date and approximate time), the transaction ID or amount for any payment-related issue, and a brief description of the problem. If you have a screenshot, attach it to your email so the agent can verify things more quickly.
Yes. hey bajj's live chat and email support are open 24 hours a day, 7 days a week — including Fridays, Saturdays and public holidays. The team stays active even during BPL matches or high-demand sports events, so you can open a chat and report any issue at any time.
For urgent issues, live chat is the fastest option — an agent responds immediately. Email support may take a little longer by comparison, but for complex matters (such as document verification, payment disputes or account reviews) email is more convenient because everything is in writing. hey bajj's support team treats every message seriously through both channels.
How to withdraw money
Yes, this is an important condition. When withdrawing at hey bajj, the name on your bKash, Nagad, Rocket, or Upay
account must match the name registered on your hey bajj account.
Withdrawals to someone else's wallet or a third-party number are not allowed. So make sure you enter the correct name at the time of registration.
At hey bajj, withdrawals are generally completed within 10 to 45 minutes.
However, bank transfers may take a bit longer due to the bank's own processing time.
If the money has not arrived after 45 minutes, contact support via live chat with your transaction ID.
Most requests are typically completed within the stated time.
Yes, but only if the conditions are met. After receiving the welcome bonus at hey bajj, you must wager the bonus amount
15 times. For example: if you deposit ৳1,000 you get ৳1,000 in bonus — before withdrawing,
you must place a total of ৳15,000 (৳1,000 × 15) in wagers. Once the condition is met, winnings earned from the bonus
can be withdrawn through the normal withdrawal method. For details, see the Terms & Conditions page.
At hey bajj, the minimum withdrawal amount for any method (bKash, Nagad, Rocket, Upay, or bank transfer)
is ৳1,000. Withdrawal requests below this amount
cannot be submitted. The minimum deposit amount is ৳300 — so if your balance is not enough,
play a little more to increase your balance before withdrawing.
hey bajj supports transfers through major banks in Bangladesh — such as Dutch-Bangla Bank,
BRAC Bank, Islami Bank, Sonali Bank, and other public and private commercial banks.
When withdrawing, make sure to provide the correct account number, routing number, and branch name.
If you have questions about a specific bank, ask support.
BPL & International Matches
At hey bajj, cricket betting lets you place bets on BPL, IPL, the T20 World Cup, and all major international matches. The most frequently asked questions are answered below.
Yes. hey bajj offers in-play (live) betting, where you can place bets at real-time odds while a match is in progress. In BPL or Test matches, odds change after every over,
so placing your bet at the right moment based on the scoreboard and match situation gives you a better opportunity. When live betting is available, a "Live" badge will appear on the match page.
Among Bangladeshi players in BPL and international cricket, the most popular markets are:
Match Winner (which team will win), Top Batsman,
Total Runs (Over/Under), and First Wicket Market.
Betting on runs per over in T20 matches is also very common. At hey bajj, all these markets are shown side by side on one page,
making it easy to choose.
Decimal odds shown as 2.30 mean that if you bet ৳500 and win, your total return is
৳1,150 (৳650 profit + original ৳500). If Team A's odds are 1.65 and Team B's odds are 2.30, a ৳500 bet returns ৳1,150 if Team B wins;
if Team A wins, you lose the full ৳500. The higher the number,
the greater the return — but the lower the chance of winning.
Yes, you can place a multi-bet or accumulator at hey bajj. For example, adding bets on three different matches
at odds of 1.60, 1.70, and 1.90 gives combined odds of 1.60 × 1.70 × 1.90 = 5.17 (approximately).
On a ৳100 bet, if all three win, you get back ৳517 — but if any one loses, the entire bet is lost.
So it is important to choose your selections carefully with multi-bets.
Yes. hey bajj offers betting on BPL as well as the ICC T20 World Cup, IPL, and international series featuring Bangladesh Tigers.
Check the fixture list before a tournament begins and decide which matches you want to bet on. For major events, the hey bajj Bet
page may have special odds and offers.
Account & Login
If you have trouble opening a new account at hey bajj or logging in on the hey bajj Login page, see the questions and answers below.
At hey bajj, a username must generally be 6–18 characters long, using a combination of English letters and numbers.
Spaces or special characters are not allowed. A password must be at least 8 characters long
and include uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords
(such as 123456 or your name) and choose a strong password.
To register at hey bajj, you will generally need: your full name (matching the name on your payment wallet),
mobile number, email address,
a strong password, and your date of birth — because the minimum age to participate at hey bajj
is 21. Providing incorrect information may cause problems with withdrawals later.
On the login page, click the "Forgot your password?" link. Enter your registered email or
mobile number and an OTP will be sent to you. Verify the OTP and set a new password.
If you also do not have access to your email, contact live chat — the support team will verify your identity and
help you recover your account.
Yes, you can log in from a new device. However, for security purposes, if hey bajj detects a new device,
it may send an OTP to verify your identity. Confirm your login using the code sent to your registered mobile number or email.
Avoid logging in on public Wi-Fi, and after logging in,
do not forget to log out of your account on the device.
Some information in your account profile can generally be updated by yourself — such as your email address or
mobile number (after OTP verification). However, to change your registered full name,
you will need to contact support and may need to submit documents to confirm your identity.
Keeping your name consistent with your payment wallet is especially important.
Responsible Gaming
hey bajj believes that playing within the limits of entertainment is the right approach. The Responsible Gaming page has detailed guidelines — the most common questions are answered below.
If you feel that gaming is getting out of control, contact hey bajj's live chat or email
support right away — the team will help you take a break or set up self-exclusion.
Telling a family member or someone you trust, and seeking professional counselling, are also effective steps.
Acknowledging the problem is not a weakness — it is the first step toward a solution.
Yes. hey bajj's cooling-off feature lets you temporarily close your account for a set period (such as 24 hours or one week).
If you choose self-exclusion, your account is suspended for a longer period
during which logging in or betting is not possible. Contact support to enable these options.
Some common warning signs: you are spending more money than your budget allows; you are placing bigger bets to recover losses; you cannot stop playing; gaming is causing problems with your family or work; and
you are borrowing money to fund your bets. If any of these signs appear, take a break and
speak openly with support.
Yes. To participate in casino games or sports betting at hey bajj, the person registering must be
21 years of age or older. Date of birth is verified at the time of registration.
Creating or using an account by minors is strictly prohibited. If there are minors in the household,
keep your device secured with a password.
Yes. hey bajj allows players to set daily, weekly, or monthly deposit limits.
Once this limit is active, it is not possible to deposit more than the set amount,
which provides real help in managing your budget. To set a limit, make a request through your account settings or
live chat support.
Still have questions? Contact support directly
If you did not find an answer on this page, hey bajj's support team is always ready — in Bengali or English. Contact us through either of the two channels below:
Live Chat — Click the chat button on any page of the site.
Get an immediate response 7 days a week, 24 hours a day.
Email Support — For complex matters or issues requiring documentation, write the details and send an email. The team replies in both Bengali and English.
Safe & Secure — All communication with hey bajj is fully SSL
encrypted. Your personal information remains private.