hey bajj Privacy Policy
This policy explains in detail how the personal information you provide when registering or using services on the hey bajj platform is collected, processed, stored, and protected.
Table of Contents
- 1. Definitions and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Information Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. User Rights
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact
This privacy policy applies to all services and websites of the hey bajj platform. Please read this policy carefully before using the platform. Our Terms and Conditions should also be read alongside this policy.
1 Definitions and Scope
In this privacy policy, "we", "our", or "hey bajj" refers to the organisation operating the heybajj.cam website and its related services. "User", "you", or "your" refers to any person registered on this platform.
"Personal information" means any information that can directly or indirectly identify a specific individual — such as name, national ID number, mobile number, email address, financial transaction details, and device-related information.
This policy applies to all hey bajj services, websites, mobile applications, and customer support channels. By opening an account or starting to use the platform, you are considered to have accepted the terms of this privacy policy.
2 Types of Information Collected
hey bajj may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID or passport details (for KYC verification)
- Mobile number and email address
- Current address
2.2 Financial Information
- Deposit and withdrawal transaction history
- Payment account details provided via bKash, Nagad, Rocket, Upay, or bank transfer
- Information related to balance, bonuses, and promotional activities
2.3 Technical and Usage Information
- IP address, device type, and operating system
- Browser information and language preference
- Time of site visits, pages viewed, and usage patterns
- Cookie and log data
2.4 Gaming Activity Information
- Play history, bet amounts, win and loss records
- VIP level and loyalty programme information
- Account login times and session duration
3 How Information Is Collected
hey bajj collects user information in the following ways:
3.1 Information You Provide Directly
Information you provide directly when filling out the registration form, uploading documents for KYC verification, contacting customer support, or taking part in promotional offers is collected.
3.2 Automatically Collected Information
When you visit the platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes log files, session data, and device-related data.
3.3 Information Received from Third Parties
Certain information may be received from trusted third-party service providers for the purpose of identity verification and fraud prevention. Applicable laws are always followed in such cases.
4 Purpose of Using Information
Collected information is used only for the following purposes:
- Account management: To complete the registration, login, and account verification process.
- Payment processing: To securely process deposit and withdrawal transactions.
- Security and fraud prevention: To detect unauthorised access to accounts and suspicious activity.
- Customer support: To help resolve issues via live chat or email.
- Promotional communications: To inform you of relevant offers and updates, with your consent.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyse user experience and improve platform performance.
hey bajj never transfers your personal information to third parties for the purpose of sale. To learn more about responsible gaming practices, you can read our Responsible Gaming Guidelines.
5 Information Storage and Security
5.1 Technical Protection
hey bajj uses SSL encryption technology to keep all data transmissions secure. Payment-related information is stored with industry-standard encryption. Server infrastructure undergoes regular security audits and advanced firewalls are used to prevent unauthorised access.
5.2 Retention Period
All personal information is retained for as long as the account remains active. Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal obligations. Financial transaction records are generally retained for the long term in accordance with applicable law.
5.3 Access Control
Access to personal information is restricted to authorised staff who need to know it in order to provide the service. All staff are bound by strict confidentiality agreements.
You are also responsible for the security of your account. Do not share your password with anyone, and if you notice any suspicious activity, contact customer support immediately.
6 Sharing Information with Third Parties
hey bajj may share information with third parties in the following limited circumstances:
6.1 Service Providers
Certain information may be shared with trusted third-party service providers for necessary tasks such as payment processing, identity verification, game software supply, and customer support. These organisations operate under our instructions and under strict confidentiality agreements.
6.2 Legal Requirements
Information may be disclosed when required by court order, legitimate requests from government authorities, or applicable law. In such cases, hey bajj always follows due legal process.
6.3 Business Restructuring
In the event of a merger, acquisition, or similar corporate change, information may be transferred to the new party. However, the protections of this privacy policy will continue to apply.
Outside the circumstances listed above, your personal information is not disclosed to any other third party.
7 Cookies and Tracking Technologies
The hey bajj platform uses cookies and similar technologies. Cookies are small text files stored in your browser.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your language preference and account settings.
- Analytics cookies: Collect anonymous statistics to understand how the platform is used.
7.2 Cookie Management
You can disable non-essential cookies through your browser settings. However, disabling cookies may limit some platform functionality.
8 User Rights
As a user of the hey bajj platform, you have the following rights:
8.1 Right to Access Information
You have the right to know what information hey bajj holds about you and to receive a copy of it. Upon request to customer support, this information will be provided through the designated process.
8.2 Right to Correction
If there is any error or incompleteness in your personal information, you may request a correction. Some information can be updated directly from account settings.
8.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be retained due to legal obligations or the need to resolve ongoing disputes.
8.4 Right to Stop Marketing Communications
If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, important account-related notifications will continue to be sent.
To exercise these rights, please contact our customer support. To learn more about hey bajj, visit our About Us page.
9 Protection of Minors
hey bajj strictly prohibits use of the platform by anyone under the age of 21. Age verification is mandatory at registration, and accounts are verified through KYC in cases of doubt.
If a minor has registered by mistake and hey bajj becomes aware of this, that account will be closed immediately and the related information will be deleted. If a parent or guardian becomes aware of their child's account, they are asked to contact customer support immediately.
We are firmly committed to responsible gaming practices. The hey bajj platform is for persons aged 21+ only.
10 Policy Changes
hey bajj reserves the right to amend this privacy policy at any time. Users will be notified of significant changes via their registered email address or through the platform.
After each amendment, the "Last Updated" date on this page will change. Continued use of the platform after a change is made will be taken as acceptance of the new policy. We therefore recommend reading this policy regularly.
Our Terms and Conditions also apply to all matters related to this policy. The two documents together form the basis of your agreement with hey bajj.
If you have difficulty understanding any part of this policy or have questions, please contact our customer support in Bengali via live chat or email — available 24 hours a day, 7 days a week.
11 Contact and Complaints
For any questions, requests, or complaints regarding this privacy policy, please contact our data protection team. hey bajj always takes your privacy concerns seriously.
Immediate assistance is available via live chat. When contacting by email, mentioning "Privacy Request" as the subject will result in a faster response. Our customer support team provides service in both Bengali and English.
Have a question about privacy?
hey bajj's customer support team is available 24/7 — in both Bengali and English.